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Contact Us
For all order-related issues, please contact cleverbridge Inc:

U.S. & North America
Mon.-Fri. 9:00am - 7:00pm CST
+1-866-522-6855
cs@cleverbridge.com

Europe & Everywhere Else
Mon.-Fri. 9:00am - 19:00 CET
+49 221 - 355 044 - 15 cs@cleverbridge.com

www.atlasti.com www.atlasti.com


Welcome to the ATLAS.ti Support Center!

ATLAS.ti is not only committed to manufacturing the best QDA software available anywhere, but also strives to provide the fastest and most reliable support.

Simply click "Open A Ticket," select the appropriate category for your inquiry, and fill out the form. Selecting the proper ticket category helps to speed up the process and will get you your answer faster. Note that inquiries to "Bug Reports" cannot be processed unless they are accompanied by a full System Report (this page explains how to create the report). Your inquiry should ideally be in English or German; other languages will take longer.

NOTE: You are NOT required to register or log in to open a ticket! But you may do so if you wish to read replies online (e.g, if you have limited access to your usual email). Another benefit of logging in is the convenient access to your complete history of interaction with the ATLAS.ti support staff ("My Ticket History").


Most Viewed Knowledgebase Articles Views
Can I use ATLAS.ti on a Mac? 2481
License key / serial number not accepted 1828
What license types are there, and which one is right for me? 1614
Documents cannot be loaded - converter not found 1535
I have lost my serial number. What can I do? 1478
Where are my Primary Documents? 1447
Online registration error message says that my copy is already registered. 1199
Link (or a functionality) on the ATLAS.ti Web site or the ATLAS.ti Forum that doesn't seem to work as intended. 1167
I sent my student license credentials in some time ago but haven't heard from you. 1103
Faxing problems 980